The symptoms are usually that you are unable to open your company file in Quick Books and resolution attempts like repairing the installation fail, and you get prompts for a mysterious html file.
From most indications, this usually happens if you do a system restore, or move your operating system files to a new hard drive or new computer. It leads one to believe that there is some kind of hash or signature on the specific file causing the frustration and that file is the aptly named “Entitlement” file which manages the phone-home registration process of Quick Books. The file in question is the “Entitlement DataStore.ecml” file.
To fix error 3371, rename the offending file and you should be able to start living again. Obviously, you will have to re-register with Intuit.
If you are still using Windows XP, you need to do this:
For those who like to type:
- Click Start and choose Run.
- Type the following command into the Open field:
C:Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v2 (Note: you may have multiple “v” folders, so look for the current or latest one)
- Click OK
- Delete (or preferably, rename) the “Entitlement DataStore.ecml” file.
For the clickers, you can just “Explore” your way to the “C:Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\ v*” folder and rename or delete the stupid file.
For the Windows 7 users, go here: C:\ProgramData\Intuit\Entitlement Client\v* (where ‘*’ is a number). Rename the errant file. Quick Books will create a new one when you start the application.
[Note that the "ProgramData" folder may be hidden in which case you can unhide it like this:
- Open "Computer", Click on "Organize | Folder and search options | View, and select "Show hidden files, folders..."]
Start Quick Books and you should be good to go. Remember, you most likely, will get a reminder to register Quick Books within 30 days.
Disclaimer: Backup your stuff before you start messing with files. If you hose your application, do not come crying to me. If you are not sure, consult a professional. ‘Nuff said.