Training

Computer Problems? Before You Call Tech Support

Posted by on May 25, 2011 at 5:42 am

This is truly the age of information at your fingertips and most users may not even be aware of the vast array of tools available on the Internet – from tutorials on paper and video to easy to use applications that can do everything, even make coffee. Most home users or even business users without [...]

MCIBTY: My Certification Is Better Than Yours

Posted by on March 29, 2011 at 3:25 pm

There was a book I read called “My Mercedes Is Bigger Than Yours“  – which pretty much sums up what the book was all about: bragging rights as to whose car is “bigger”. In this case the practice, in some cultures, of using the model tag on a Mercedes -Benz car as an index of [...]

How Perverse Incentives Drive Bad Security Decisions

Posted by on February 26, 2009 at 8:23 am

An employee of Whole Foods in Ann Arbor, Michigan, was fired in 2007 for apprehending a shoplifter. More specifically, he was fired for touching a customer, even though that customer had a backpack filled with stolen groceries and was running away with them. I regularly see security decisions that, like the Whole Foods incident, seem [...]