Technology has become quite complicated, and Small Business owners can dramatically lower IT support costs while eliminating frustrating, expensive, and potentially devastating computer problems with Managed IT Services.
What is Managed IT Services?
For small organizations and businesses without the budget to hire a full-time IT Manager, it is often prudent to outsource the task of managing the complex technology needed to be profitable in today’s technology-driven business environment to a third party, usually call a Managed Services Provider or (MSP).
The service provider becomes your “IT Department”, and assumes an ongoing responsibility for round-the-clock monitoring, managing and problem resolution for the IT systems within your organization.
Managed IT Services provides an easy way to cut your business or organization’s IT support and maintenance costs by 27% to 43% while simultaneously eliminating recurring computer problems, downtime and the threat of data loss.
In order to get the most from your managed services partnership, you must carefully compare all potential providers to ensure they are willing and able to provide the services you need to keep your business moving forward in the future. If your managed services provider cannot supply the following three things (at minimum) keep looking until you find a company that addresses these issues.
- Security – The managed services provider that you choose should work with vendors that guarantee security. This is imperative when trusting an outside party to handle and maintain private and confidential data that is crucial to the running of your business. Service providers should provide detailed proof of security procedures as well as how they intend to keep abreast of changes in the industry.
- Recovery – Managed Services providers are not only contracted to help keep the day-to-day running of your business going smoothly. They are also an important part of any recovery situation that follows a natural or man made disaster. It is important to discuss with potential providers what procedures they have in place to guarantee your downtown will be minimal and that you will be up and running as soon as possible after an emergency. These precious minutes and hours can make or break the recovery of your business.
- Customer Service – As with any other business, if there is no customer support backing up the products or services, there isn’t much of a commitment from the provider.
Why are these three things important?
To understand you must consider the Managed IT Services model. IT Services providers are hired by a company to provide any or all of the following services:
Originally, these services were provided to large corporations while small to medium size companies struggled to maintain an IT budget that was often more expensive than beneficial. Managed services providers charge a flat, or fixed monthly fee, making it possible for smaller businesses to reap the benefits offered at a much lower price than in-house IT staff or outsourcing on an as needed basis.
The MSP platform continues to grow as many businesses look for ways to reduce costs in this tough economy. By offering technology services that might otherwise be beyond the reach of a small business budget, managed services make it possible for smaller businesses to remain competitive with others in their industry.
Small business owners must take the time to carefully review and research each provider before signing on the bottom line. A good managed services provider can change the way you do business- in a positive direction, whereas the wrong choice could be a costly mistake that does more harm than good to your business.
When the time comes to make the switch to Managed Services, it is important to know what you are looking for from a provider. As most business owners have or are beginning to realize, there are plenty of benefits that can be realized by bringing on a managed services provider to address IT and other needs.
One of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.
To learn more about the features of a Managed IT Services offering, visit our website.