Computer Support

Computer Problems? Before You Call Tech Support

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This is truly the age of information at your fingertips and most users may not even be aware of the vast array of tools available on the Internet – from tutorials on paper and video to easy to use applications that can do everything, even make coffee.

Most home users or even business users without dedicated IT support usually find themselves calling technical support or local providers of support services for computer problems they can easily fix themselves if they take a minute to get online and search for answers.

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SMBs and Business Continuity Plans

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Question: What is the cost of a hardware failure to your business? If you are like most business owners, you are already calculating the cost of the server, hard drive, installation cost etc. But is that really the cost to your business? To put it another way, what would it cost you to replace the DATA that was lost? That, to me, is the actual cost. How many months will it take to re-enter your accounting or customer data for example if your server’s hard drive were to simply kaput and become unavailable? For those lucky ones who have not experienced it, pray it does not happen to you. For those of us who have experienced it, we know it will never happen again, right?

Business owners have a false sense of security when it comes to the issue of Business Continuity which is often thought of as just an IT (Information Technology) problem. “We have a good backup system so we are fine”. There is often the tendency to overlook flaws on business processes, application development, and logistics.

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